PLANTATION, Fla. – In a move to designed to respond more quickly to customer inquiries, GhostBed has opened a 7,500-square-foot customer service center. The company said the strengthens its effort to effectively service its entire customer base.

Located at the bedding company’s Florida headquarters, the center is staffed with 60 employees trained to respond quickly and more efficiently GhostBed’s retail partners and consumers who bought directly from GhostBed or through a retailer.

Open seven days a week and 18 hours a day, the customer service team is trained to help consumers problem solve, select a mattress or direct them to a retail store that sells GhostBed. The customer service team can respond to questions about the GhostBed lineup as well as the Venus Williams collection. The company also recently expanded its adjustable bed base program.

“Customer service is a key strategic asset that our brand has always been known for. In addition to making great mattresses, we want to make sure we can continue to provide the world-class customer service necessary to compete and win in the current marketplace,” said Alan Hirschhorn, executive vice president of GhostBed. “By having this new and modern, state-of-the-art facility, we fulfill that promise we make to all our customers.”

I’m Sheila Long O’Mara, executive editor at Furniture Today. Throughout my 25-year career in the home furnishings industry, I have been an editor with a number of industry publications and spent a brief stint with a public relations agency where I worked with some of the industry’s leading bedding brands. I rejoined Furniture Today in December 2020 with a focus on bedding and sleep products. It’s a homecoming for me, as I was a writer and editor with Furniture Today from 1994 until 2002. I’m happy to be back and look forward to telling the important stories impacting bedding retailers and manufacturers.

Sign up to get exclusive industry information delivered directly to your inbox.

© 2022 BridgeTower Media. All rights reserved.

Use of this website is subject to its Terms of Use | Privacy Policy | Your California Privacy Rights/Privacy Policy | Do Not Sell My Info/Cookie Policy

Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.

Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.